Director of Fulfillment and Logistics

Location: Playa Vista, CA
Date Posted: 08-06-2018
Summary of Opportunity
Irwin Naturals, a leading distributor of nutritional supplements to retailers both large and small, is searching for an experienced, high-energy leader to be our Director of Fulfillment and Logistics.  Reporting to the VP of Operations, the Director of Fulfillment and Logistics is a mission critical role and will be responsible for creating and executing our fulfillment strategy ensuring exceptional service to our customers from receipt to delivery.
Primary Responsibilities
  • Manage our warehouse operations, including our Receiving, Production/Assembly, Shipping, Mailroom and Inventory Control teams.
  • Create and execute near and long term fulfillment strategy to keep up with aggressive growth while balancing cost and service to our customers.
  • Help identify, analyze, and implement solutions to our current growing pains with our single-point warehouse handling all storage, packaging/assembly and shipping operations through expanded local services or additional warehousing either internal or 3rd party.
  • Ensure that each of the hundreds of customer orders received every day is properly entered, dispositioned and shipped within customer-specific guidelines.
  • While maintaining exceptional service identify and execute cost reduction opportunities.
  • Manage our Customer Service and Order Processing teams in their receipt, entry, maintenance and management of customer orders.
  • Maintain complete visibility of order flow and status.
  • Collaborate with our Sales Support and Sales teams on resolving issues and seizing opportunities to improve order management processes.
  • Interface with our Planning/Purchasing team to optimize availability of inventory.
  • Must have demonstrated leadership experience in a fast-paced, high-volume order processing and shipping environment, preferably distributing packaged health, beauty or food products to large and small retailers across the country.
  • Must have experience managing internal warehousing as well as external 3PL providers.
  • Must have experience managing international fulfillment.
  • Must have a successful track record of increasing levels of supervisory and management responsibilities, preferably in multiple aspects of customer logistics from Order Entry through Shipping.
  • Must have experience leading, managing, and developing teams.
  • Must be comfortable organizing and prioritizing daily operational work flow.
  • Must be adept at analyzing problems, reaching sound decisions, following through and then following up.
  • Must be a process-oriented thinker with the ability to communicate concepts, enlist broad-based support and smoothly implement changes in the status quo.
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